The materials below are complimentary resources designed to support your leasing teams in working with Spruce. These downloadable guides help your on-site staff identify Service Providers, access support, process gift cards, order marketing materials, and more.
How to identify our SPs
This document is intended to provide guidance on identifying Spruce Service Providers (aka SP’s) and understanding their key characteristics to ensure proper recognition and alignment within daily operations at your community.
Need Spruce Assistance Flyer
This document provides on-site team members with an overview of Spruce support resources, including how and when to contact customer support, engagement, sales, and billing teams. It is intended to help direct questions or issues to the appropriate team for timely assistance.
HOW TO Order Marketing Materials
This document outlines the process for onsite team members to request and order approved marketing materials. It is intended to ensure consistent branding, proper usage, and a streamlined ordering experience across communities.
Spruce Referral Program Timeline
This document outlines the Spruce Referral Program timeline and is intended to help onsite team members understand the process that Spruce Credits are earned across participating communities. If you are unsure if your management company participates in the Spruce Referral Program, please contact your account manager by emailing engagement@getspruce.com.
Spruce V.I.P. Discount
This document explains the Spruce V.I.P. Discount, including eligibility requirements and step-by-step instructions for enrolling. It is intended to help onsite team members understand how to access exclusive discounted Spruce housekeeping services.
Monthly Cleaning Program
This document explains Spruce's Monthly Cleaning Program, which lets your community give residents a set number of cleanings each month through credits added to their Spruce accounts. It lists the details to send to engagement@getspruce.com to get started and what your property gains from offering it.