The materials below are complimentary resources designed to support your leasing teams in working with Spruce. These downloadable guides help your on-site staff identify Service Providers, access support, process gift cards, order marketing materials, and more.
How to identify our SPs
This document is intended to provide guidance on identifying Spruce Service Providers (aka SP’s) and understanding their key characteristics to ensure proper recognition and alignment within daily operations at your community.
Need Spruce Assistance Flyer
This document provides on-site team members with an overview of Spruce support resources, including how and when to contact customer support, engagement, sales, and billing teams. It is intended to help direct questions or issues to the appropriate team for timely assistance.
How to Request Spruce Gift Card + FAQ
This document provides onsite team members with step-by-step guidance on requesting Spruce Gift Cards, understanding service options and pricing, and addressing common questions. It is intended to support efficient gifting of Spruce services to residents while ensuring proper processes are followed.
HOW TO Order Marketing Materials
This document outlines the process for onsite team members to request and order approved marketing materials. It is intended to ensure consistent branding, proper usage, and a streamlined ordering experience across communities.
Spruce Referral Program Timeline
This document outlines the Spruce Referral Program timeline and is intended to help onsite team members understand the process that Spruce Credits are earned across participating communities. If you are unsure if your management company participates in the Spruce Referral Program, please contact your account manager by emailing engagement@getspruce.com.
Spruce V.I.P. Discount
This document explains the Spruce V.I.P. Discount, including eligibility requirements and step-by-step instructions for enrolling. It is intended to help onsite team members understand how to access exclusive discounted Spruce housekeeping services.