Do I need to be home during my service?
While you do not need to be present for your housekeeper to work their magic, you can of course do whatever works best for you. Most customers prefer to leave while their services are being completed, but you may want to consider sticking around if someone must be present in order to get into your…
Read MoreDo I need to provide my housekeeper with any cleaning supplies?
We’ve got you covered. We’ll provide all necessary supplies and equipment for performing your requested services. However, if you have any special products you would like for your housekeeper to use, please make sure that you specify in your booking notes where specific products are required and make sure that the products are left on…
Read MoreShould I do anything to prepare for my cleaning?
We kindly ask that you pick up clothes, shoes, personal items, and any clutter around your home prior to your housekeeper’s arrival. To guarantee a thorough clean, we recommend clearing surfaces and countertops. This allows us to focus on your service while keeping it quick and efficient. Don’t have time to clear the clutter? We…
Read MoreWhich Spruce service is right for me?
For your first service, we suggest booking a Premium Clean so our team can get your home in tip-top shape. Then a Signature or Classic Clean every 2-3 weeks will keep your home looking great. Our individual Chore services, like cleaning the floors or bathrooms, will keep your home in order between full cleaning services.…
Read MoreWhat won’t my cleaning service cover?
We’re great at what we do, but providing a safe work environment for our housekeepers comes first. To prioritize the health and safety of our staff, we’ll abandon services and notify you if we encounter: blood, feces, vomit, urine, or any other human or animal bodily fluids pests such as fleas, roaches, or bed bugs…
Read MoreWho will be conducting my services?
We partner with local, professional housekeeping companies to ensure you receive the best services. Each employee is background-checked, insured, top-rated by your neighbors, and trusted by your community. They may arrive alone or in teams depending upon the size and scope of the job.
Read MoreHow much do Spruce’s services cost?
Spruce services are competitively priced by reducing traditional overhead costs associated with one-off services. Our prices are competitive with market rates for providers who are insured, background-checked, and partnered with your community. We aim to remove wasted time by serving many residents at a time in one location. We minimize the drive time and advertising…
Read MoreDo you serve my community?
We hope so! Download our iOS or Android app and search for your zip code to see if we’re serving your community. If we don’t serve your community yet, we’ll try to get there soon! We recommend reaching out to your front desk or leasing office, and Spruce will arrange a service demo. Your leasing…
Read MoreWho are your housekeepers?
Your home is your sanctuary, and we understand trust is key. Spruce housekeepers are thoroughly vetted, contracted professionals. They’re background-checked, insured, top-rated by your neighbors, and trusted by your community’s leasing team.
Read MoreWhat is Spruce?
Busy? Need a little extra help around the house? We’re here for you! With just a few clicks in the Spruce app (available through iOS or Android), you can schedule one-time or recurring housekeeping services. Learn more about our services at playbook.getspruce.com. For additional questions or requests, contact our Customer Support team at service@getspruce.com and…
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