Trying out Wag! for the first time?
Use our Spruce-exclusive code WAGSPRUCE10 to receive a $10 off coupon good for your first pet care service with Wag!
Read MoreHow will these services obtain my keys?
We work with a lot of local businesses and nationwide partners. It is in your best interest to add them to your community’s guest list for key authorization. Spruce is not responsible for facilitating a key release with any of our Partner Services.
Read MoreHow do I access partner services?
Navigate to our app or website. You’ll notice a new tile on the Spruce app or Desktop site homepage titled ‘Partner Services’. Clicking on this link will bring you to a page that will provide more information on services offered in your area.
Read MoreAre Spruce pros completing my booking?
No, These services are not fulfilled or serviced by Spruce in any way. It will be the responsibility of the resident to book, monitor, pay for, and coordinate services.
Read MoreWhat are Partner Services?
We’ve hand-picked and built connections with best in-class service providers. Because we vet our partners carefully, you can rest assured that you will have access to a standard of excellence unlike any other. Partner Services are subject to vary by market and location.
Read MoreI used to receive pet care through Spruce. What should I use now?
Need something Spruce doesn’t offer? We have partnered with top service providers to bring you additional offerings and perks. To access our new partnerships, make sure you have the latest version of our Spruce app downloaded to your phone from the App Store or Google Play.
Read MoreI’m feeling unsatisfied with my cleaning. Now what?
Immediately after your service is completed, we’ll ask you to rate your service and to give us any feedback. Our Service Team monitors feedback emails and ratings closely and can assist you. In addition, you’re welcome to reach out to service@getspruce.com to resolve any issues you have. If the quality of your cleaning does not…
Read MoreWhat if one of my personal items is broken or damaged during the cleaning process?
Our housekeepers always take the necessary precautions to respect your home and your personal property, but occasionally accidents do happen. If you have any sentimental or valuable items that you consider irreplaceable, please put them aside in safe space prior to your service. Should something break during a cleaning, we will be in touch with…
Read MoreWhat do I do if my unit size is not listed in the app?
Please select the unit size that is closest to the bedroom and bathroom count in your home. If you do not believe there is an accurate comparison available in our selection, please email us at service@getspruce.com.
Read MoreHow can I tip my housekeeper?
Tips are not expected, but they are greatly appreciated. To tip your housekeeper, email us at service@getspruce.com along with the amount you’d like to leave for your housekeeper. We will see this charge reflected against the credit card used for your service.
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